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When prompted, enter the password for the local user. The user interface shows a prompt to allow access. To monitor progress of the decryption, runįor a volume formatted as CoreStorage on macOS 10.12 or higher. It has a name similar to disk2s1.įor a local user, select the UUID of the user that has Type: Local Open Directory User To decrypt and recover the user's FileVault-encrypted Mac:įor a volume formatted as APFS on macOS Catalina (10.15). To recover a user's FileVault-encrypted Mac using the personal key, the administrator reads the key to the user, and uses the key to decrypt and unlock the computer. The key is a string of letters and numbers separated by dashes.
#NEW MAC RECOVERY KEY FIELVAULT HOW TO#
How to update the Personal Recovery Key (PRK) for Native Encryption Management FileVault, see sk138352.Ī personal key is unique to the client Mac computer or device. In the Reset Password window, the user enters a new password, and optionally, a password hint. In the FileVault pre-boot screen, click the ? buttoĪ message shows: If you forgot your password you can reset it using your Recovery Key. Get the Recovery Key from the support representative.
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In the Native Encryption Remote Help window, type the Serial Number. In Global Actions, click Native Encryption Recovery Media. In SmartEndpoint, select Users and Computers. Get the serial number of the locked device from the user. Step 2: Administrator gives a recovery key to the user: Give the serial number to the support representative. It is usually printed on the back of the device. Step 1: User locates the serial number of the locked device:įind the serial number of the locked device. If a user forgets the login password, the administrator can send a personal recovery key to the remote user, to allow them to log in. Resetting the password can be done remotely. You can help users recover their data or reset their password using a personal recovery key that is unique to the client computer. You can help users recover FileVault-encrypted data if they can't log in to their Mac.